Case Studies
We don’t believe in a one-size-fits-all approach. Every business we work with gets real solutions, hands-on support, and results they can see.
These case studies highlight how we’ve helped local restaurants, national quick-service chains, and nightlife venues streamline payments and run more efficiently. If you’re curious what it’s like to work with us, this is a great place to start!
Case Studies
We don’t believe in a one-size-fits-all approach. Every business we work with gets real solutions, hands-on support, and results they can see.
These case studies highlight how we’ve helped local restaurants, national quick-service chains, and nightlife venues streamline payments and run more efficiently. If you’re curious what it’s like to work with us, this is a great place to start!
Our Impact
Client Success Stories
Here’s a look at how we’ve helped real businesses overcome payment challenges, save money, and grow with confidence.
Case Study: Raul’s Mexican Restaurant
High Volume Mexican Restaurant Enhances Its Table Service Profitability
Raul’s Mexican Restaurant, a high-volume local favorite, was struggling with rising processing fees and a POS system that couldn’t keep up. Their menus were also out of compliance, creating added risk.
We stepped in with a hands-on approach by upgrading their POS, redesigning their menus with compliant dual pricing, and providing ongoing support. Throughout the process, our team delivered responsive, personalized service every step of the way. The result: smoother operations, stronger profits, and a better guest experience!
Problem
- Non-compliant menus: Raul’s was showing cash prices without properly disclosing fees, putting them at risk of fines and frustrating customers.
- Outdated POS system: Their tech made it hard to flip tables, manage orders, and adjust pricing in real time.
Solution
- Custom dual pricing menus: Our team redesigned Raul’s menus with compliance as the focus: clear cash/card pricing that blends seamlessly with their branding.
- Upgraded to our Platinum POS Program: We installed a modern, fully integrated POS system built for fast-paced table service.
Results
- $2,000+ in monthly savings: Raul’s now adds thousands back to their bottom line every month by eliminating card processing fees.
- Higher profits: The restaurant gained a 3% margin on every card swipe without raising prices across the board.
- Happy guests: Customers love the pricing transparency and feel good about saving when they pay with cash.
Case Study: Krystal Hamburgers Franchises – QSR
Cash Discounting Fuels New Success for Iconic Fast Food
Chain With Over 10 Billion Burgers Sold
Krystal Hamburgers has found new success through its innovative 3% cash discounting program. By offering customers a discount for cash payments at their franchises, Krystal franchisees have significantly reduced credit card processing fees, strengthening their financial position.
This strategic move has allowed the iconic chain to maintain its signature low prices while enhancing profitability, ensuring that Krystal franchisees continue to thrive as a beloved Southern staple for generations to come.
Problem
- High Credit Card Fees: Credit card processing fees, typically 2-3% per transaction, cut deeply into their margins. With high transaction volumes across their restaurants, the fees accumulated, reducing overall profitability.
- Poor Customer Service From POS Providers: Delays in resolving technical issues such as connectivity led to lost sales, especially in high-traffic locations.
Solution
- Implemented true cash discounting using their existing NCR Aloha POS system, eliminating the need for costly hardware upgrades.
- Switched to Dynamic Merchant Processing, a more reliable provider, who offers 24/7 phone support with dedicated account managers.
Results
- 3% Savings Overnight: Achieved immediate cost reduction.
- 20% Gross Profit Increase: Dramatically improved profitability.
- Enhanced Franchisee Satisfaction: Resolved long-standing provider service issues, enhancing franchisee satisfaction.
Case Study: Hula Hut – Casual Dining Restaurant
High Volume Tex-Mex Restaurant With a Polynesian Twist Enhances Its Table Service Profitability
Hula Hut, a large, high-volume restaurant in Texas, has transformed its table service profitability with our support. By switching to Union POS and implementing cash discounting, Hula Hut slashed credit card fees and boosted margins without raising prices. Dynamic’s seamless transition and Union’s reliable system lets them focus on serving our vibrant Austin crowd while keeping profits strong.
Problem
- Outdated POS Systems: Outdated payment systems limited customer engagement and resulted in missed opportunities to optimize alcohol sales and discounts.
Solution
Deployed Union POS, enabling:
- Customer-Led Ordering: Increased food and alcohol sales by empowering guests to place orders directly.
- Daily Distributor Discounts: Integrated access to alcohol distributor discounts, increasing profitability.
- Full-Service Installation and Support: Provided a boutique experience to ensure a smooth transition and ongoing assistance.
Results
- Boosted sales and profitability, while maintaining traditional fee absorption for seamless customer experience.
- Dynamic offered scalable solutions tailored to their needs, supporting their growth.