Dynamic Merchant Processing – Privacy Policy (SMS Communications)
Dynamic Merchant Processing (“DMP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.
Information We Collect
When you opt in to receive SMS communications from Dynamic Merchant Processing, we may collect:
- Your mobile phone number
- Your name
- Any information you voluntarily provide via text message
- Photos or documents you voluntarily send (such as terminal issues, voided checks, or identification for account setup or support)
This information is used solely for business communications related to your merchant account, technical support, billing, equipment support, and operational assistance.
How We Use Your Information
We use your information to:
- Provide customer support
- Assist with payment terminal troubleshooting
- Respond to billing inquiries
- Communicate with sales partners and merchants
- Provide account-related updates
- Request or receive photos related to support issues
Sharing Your Information
We will never sell or rent your information to third parties for marketing purposes.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.
Security
Dynamic Merchant Processing takes reasonable measures to protect your information. Sensitive financial information such as full credit card numbers should never be sent via SMS.
Your Rights
You may opt out of SMS communications at any time by replying STOP to any message.
Contact Information
If you have any questions, please contact us:
Dynamic Merchant Processing
Email: support@dmprocessing.com
Phone: 877.515.0028
Website: www.dmprocessing.com
Dynamic Merchant Processing – SMS Terms and Conditions
- Consent for SMS Communication
Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications
If you have consented to receive text messages from Dynamic Merchant Processing, you may receive messages related to:
- Merchant account support
- Payment terminal troubleshooting
- Technical support assistance
- Billing inquiries
- Equipment setup assistance
- Communication with sales agents and partners
- Account updates and operational notifications
Sample Messages:
Support Message:
“Hello, this is Dynamic Merchant Processing support. Please send a photo of your terminal error so we can assist you. Reply STOP to opt-out.”
Billing Message:
“Hi, this is Dynamic Merchant Processing. We are following up regarding your recent billing inquiry. Please contact us if you need assistance. Reply STOP to opt-out.”
Sales Agent Support:
“Hi, this is Dynamic Merchant Processing. Please send a photo of the terminal serial number so we can assist with activation. Reply STOP to opt-out.”
Message Frequency
Message frequency may vary depending on support needs. You may receive up to 10 SMS messages per week depending on active support requests.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Opt-In Method
You may opt in to receive SMS messages from Dynamic Merchant Processing by:
- Submitting a contact form on our website
Opt-Out Method
You can opt out at any time by replying STOP to any SMS message.
Help
If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at support@dmprocessing.com
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary